If you encounter issues while using Planday, you can look up some diagnostic information about what goes on in the background on your web browser. When troubleshooting issues with Planday support, this information can help save you and our support team a lot of valuable time.
When encountering an issue while using Planday on an active session (after logging in), follow the steps for accessing the developer console, depending on your browser.
Please be aware that some pages within Planday might contain information sensitive to your organisation. Make sure you store the screenshot in a secure location on your machine and only share it with a support team representative through the official channels (e.g. the chat within Planday or on the Planday Help Centre).
Google Chrome
There are two ways to open the developer console on Google Chrome:
Right-click on the page, select Inspect from the menu and then choose the Console tab. (or ctrl+click for Apple touchpads/magic mouse devices)
Use the Chrome shortcut by pressing your keyboard's Cmd+Option+J (for Mac) or Ctrl+Shift+J (Windows, Linux, Chrome OS).
If necessary, try to reproduce the issue by doing the same action that caused the error. With the console open, take a screenshot of the entire screen and make sure to capture both the console's content and the Planday page and error if you need to share it with our support team.
Firefox
Similar to other web browsers, there are two ways to open the Console on Mozilla Firefox:
Right-click on the page, select Inspect Element from the menu and then choose the Console tab. (or ctrl+click for Apple touchpads/magic mouse devices)
Use the Firefox shortcut by pressing Cmd+Option+K (for Mac) or Ctrl+Shift+J (Windows) on your keyboard.
If necessary, try to reproduce the issue by doing the same action that caused the error. With the console open, take a screenshot of the entire screen and make sure to capture both the console's content and the Planday page and error if you need to share it with our support team.
Microsoft Edge (for Windows)
To open the developer console in the Edge browser, you can:
Press F12 on your keyboard.
Right-click on the page, select Inspect from the menu and then choose the Console tab.
Use the Ctrl+Shift+I shortcut on your keyboard and then select the Console tab.
If necessary, try to reproduce the issue by doing the same action that caused the error. With the console open, take a screenshot of the entire screen and make sure to capture both the console's content and the Planday page and error if you need to share it with our support team.
Safari (for Mac)
Opening the developer console on the Safari web browser on your Apple machine requires the Develop menu to be visible.
To make the developer menu visible, you'll need to go to Safari > Preferences > Advanced and enable Show Develop menu in menu bar.
Then, you can:
Right-click on the page, select Inspect Element from the menu and then choose the Console tab. (or ctrl+click for Apple touchpads/magic mouse devices)
Use the Safari shortcut by pressing Cmd + Option + C on your keyboard.
If necessary, try to reproduce the issue by doing the same action that caused the error. With the console open, take a screenshot of the entire screen and make sure to capture both the console's content and the Planday page and error if you need to share it with our support team.
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