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Why can't I log into Planday? — FAQs
Why can't I log into Planday? — FAQs

Get an overview of what you can do as an employee or manager in case of login problems.

Saad Saeed avatar
Written by Saad Saeed
Updated over a week ago

Tip:

Check your inbox and press the confirmation link if you were invited to Planday or you recently changed your username (email address)!


Guidance for Planday users

If you are unable to log in to Planday, take the following steps to confirm that you are not missing anything:

Check your inbox

  • If you have recently been invited to Planday or if you've changed your username, you should have received a confirmation email from Planday.

    • Please check your email inbox, including the junk mail section, if applicable.

    • Press the confirmation link provided. (This link will remain valid for 48 hours. If it has expired, please ask your manager to re-invite you to Planday.)

  • To update your username, please get in touch with your organisation's manager. Your username should be a valid email address to receive an activation link.

  • Reset your password by following these steps.

Check the correct Planday URL

If your log-in issue only occurs with the Planday app:

  • Ensure that your Planday URL follows the format companyname.planday.com and does not contain https:// If possible log in from: https://Planday.com/au/login/

  • Also, make sure that the URL matches the correct country code domain .com or .dk

  • Uninstall and reinstall the Planday app on your mobile device.


Guidance for Planday admins or HR managers

  • If you have recently updated an employee's username, please double-check that it is correct and has no spelling mistakes.

  • It may be due to the user account not having a username in the form of a valid email address. Update the email address by editing the employee's information.

  • The employee has not pressed the confirmation link sent to their email.


See related articles:

ℹ️ Need more help?

🔍 Search the Help Center | See videos at Tutorials.Planday.com

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Log in and contact support using the blue icon at the bottom for further questions.

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