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Complaints Handling Process
Complaints Handling Process

Learn how to file a complaint with Planday in this article.

Stina Klauk avatar
Written by Stina Klauk
Updated over a week ago

Planday is committed to delivering a fair, open, and clear process for complaints.

Planday’s complaints handling process should be used if you have a complaint about Planday. Please note that this does not apply to product feature requests or issues, which are managed by our Support and Product teams.

Planday responds to all complaints and issues, no matter how they are raised or what they refer to. Some issues and complaints can be resolved immediately by our support team, while other issues must be escalated to our management team. Any data processing-related complaints, data protection infringes, or data breaches are immediately escalated to our Director of Privacy & Infosec.

How do I file a complaint?

If you have a complaint about Planday’s service or data processing, please contact our support team via chat.

If your complaint is related to data processing, data protection infringes, or data breaches, please also contact our support team by e-mail via:

You can address the support request to Planday’s Director of Privacy & Infosec, citing data processing, and we will ensure that the director receives it.

Once this step has been completed, we will:

  1. Create a customer support case.

  2. Send an acknowledgement to you regarding your complaint, and provide a timeline for addressing it.

  3. If the issue was escalated, Planday will then internally investigate the issue, and work with you to resolve it.

Please contact Planday first to resolve the issue; if you are unhappy with the outcome of the investigation, then you should contact the relevant supervisory authority.


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